2. Please make sure that the device is not in the upright position when it is turned on for use
Please Note: There is a protection feature that is enabled when the unit is in the upright position and is turned on. This prevents the unit from moving foward unexpectedly which may cause injury.
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.